Last updated: October 9, 2026
Privacy Policy
1. Who We Are
Home Floors operates homefloors.ca (the “Website”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, request a flooring quote, contact our team, or inquire about our flooring products and services.
We handle personal information in accordance with applicable Canadian privacy laws. By using our website or submitting your personal information, you acknowledge the practices described in this Privacy Policy.
2. Personal Information We Collect
Home Floors collects personal information that you voluntarily provide through our website, quote request forms, contact forms, email, or phone. This information may include:
- Your name
- Your email address
- Your phone number and other contact information
We do not collect payment card details, government identification numbers, or other sensitive personal information through our website.
Our website hosting provider may automatically collect basic technical information, such as your IP address and browser type, to maintain website security, troubleshoot technical issues, and ensure the website functions properly. We do not use this technical information to identify you personally.
3. How We Use Your Personal Information
We use the personal information you provide for the following purposes:
- Responding to your questions, enquiries, and flooring quote requests
- Scheduling flooring consultations, estimates, and services
- Communicating with you about your flooring project, order, or service request
- Sending promotional messages or updates, where you have consented to receive them
- Managing customer communications and providing requested services
4. Consent to Collect and Use Personal Information
We collect and use your personal information with your consent, as permitted by applicable Canadian privacy laws. When you submit your details through our website or contact us directly, you consent to the use of that information for the purposes described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions. You can unsubscribe from promotional emails using the unsubscribe link provided in the message or contact us directly to update your communication preferences.
5. How We Share, Retain, and Protect Your Information
Sharing Your Personal Information
Home Floors does not sell, rent, or trade your personal information. We may share your information with trusted service providers, such as website hosting, email, and scheduling providers, when necessary to operate our business and deliver our services. We may also disclose information when required by applicable law.
Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to meet applicable legal requirements. When the information is no longer required, we take appropriate steps to delete or anonymize it.
Protection of Personal Information
We use reasonable physical, technical, and organizational safeguards to protect your personal information against loss, misuse, unauthorized access, disclosure, or alteration. However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Subject to applicable Canadian privacy laws, you may have the right to:
- Request access to the personal information we hold about you
- Request corrections or updates to inaccurate information
- Request the deletion of your personal information, where applicable
- Withdraw your consent to the collection or use of your information
To exercise these rights or ask questions about how we handle your personal information, please contact us using the details provided below. We will respond within a reasonable timeframe and in accordance with applicable legal requirements.
7. Children’s Privacy
Our website is not directed at children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided personal information through our website, please contact us so we can review the matter and take appropriate steps to delete the information where required by law.
8. Changes to This Privacy Policy
Home Floors may update this Privacy Policy from time to time to reflect changes in our website, business practices, or applicable privacy requirements. The “Last updated” date at the top of this page indicates when the policy was most recently revised.
We encourage you to review this page periodically to stay informed about how we collect, use, and protect your personal information.
9. Contact Home Floors
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Home Floors using the details below:
- Phone: (403) 984-4100
- Email: info@homeflooring.ca
